Frequently Asked Questions
Ordering
How can I place an order?
Ordering is simple! Just visit the product page for the item you’d like and click “Add to Cart.” You’ll see your shopping cart, and when you’re ready to check out, just follow the step-by-step prompts—it’s quick and easy.
Prefer a more personal touch? You can also contact us or call our U.S. based Customer Service team toll-free at 1-800-641-8026, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
If you'd rather order by mail, simply send your request to:
PCS Stamps & Coins
78 Technology Park Drive
Torrington, CT 06790
Is it safe to send my credit card information online to PCS Stamps & Coins?
Yes—your information is protected. Our website uses Secure Socket Layer (SSL) encryption, an industry-standard security protocol that keeps your personal and payment details safe.
If you’d still prefer not to order online, you’re always welcome to contact us or call our U.S. based Customer Service team toll-free at 1-800-641-8026, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
When will my credit card be charged?
We only charge your card when your order ships.
If you’ve chosen to pay in installments, your first payment will be charged once your product is shipped. The remaining payments will then be automatically billed each month until your order is paid in full.
What forms of payment do you accept?
For online orders, we accept Visa, MasterCard, Discover, American Express, and PayPal. You can also use these same payment methods to make payments on existing orders through our website.
Please note: PayPal is not available for installment payments or subscription purchases.
For mail-in orders, we’re happy to accept major credit cards, checks, or money orders in U.S. dollars, drawn on a U.S. bank. Checks must be in US currency from a US bank and must have a valid nine-digit bank routing number (ABA code) located at the bottom of the check.
How long will it take for my order to be shipped?
Most orders ship within 1 to 2 weeks of your initial payment, unless otherwise specified at the time of purchase or if you’ve selected an expedited shipping option.
You can always check the status of your order here.
Will I receive a confirmation email after placing an order online?
Yes! As soon as you submit your order, a Confirmation page will appear in your browser letting you know your order has been received and is being processed.
You’ll also receive a confirmation email, which we recommend keeping for your records.
What are installment payments?
Installment payments let you enjoy your order right away while spreading the cost over time. Instead of paying the full amount upfront, you can break your purchase into smaller, budget-friendly monthly payments—always interest-free.
Here’s how it works: the total cost of your order (including shipping, service and applicable tax) is evenly divided by the number of installments. You’ll pay the first installment at checkout, and the remaining payments will be automatically charged to the credit card you used—once a month until your balance is complete.
There are no surprises, no hidden fees, and no extra charges. Whether you pay all at once or in installments, the total cost is exactly the same. It’s simply an added convenience we offer to make shopping easier.
Please note: installment payments are available only when using a major credit card.
Does it cost more to pay by the installment plan than if you pay all at once?
Not at all. The total cost is the same whether you pay in full or choose installments. Paying in installments is simply a convenience we’re happy to offer, with no added fees or hidden charges. Installments are interest-free.
Why is shipping and service charged on each installment?
To keep your payments simple and even, we divide the total cost of shipping and service across all of your installments. This way, each installment is the same amount.
The overall shipping and service charge doesn’t change—it’s the same whether you pay in full or in installments.
In which states do you charge sales tax?
We are required by law to collect sales tax in certain states. If your order is shipping to one of those states, the applicable sales tax will be automatically calculated and added to your total during checkout.
Are there any additional charges on international orders?
Yes. Orders shipped internationally incur an additional shipping charge, which will be added to your cart at checkout along with the regular shipping and service fees.
How do I cancel an order?
To cancel an order, simply log in to the Customer Service Center on our website. From there, go to “Manage Account/Orders,” select “Cancel an Order,” and follow the prompts.
For security reasons, cancellations can only be made when you are logged into your account.
What should I do if I receive a damaged item?
If your order arrives damaged, we’re here to help. Please contact us or call our U.S. based Customer Service team toll-free at 1-800-641-8026, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
We’ll promptly arrange for a replacement or a full refund—whichever you prefer. Your satisfaction is always guaranteed.
How can I update my account information?
To update your account details, simply log in to the Customer Service Center on our website. Once logged in, go to “Account Information.”
From there, you can update your billing address, manage your payment information, and more—quickly and securely.
Returns
What shipping method does PCS Stamps & Coins use?
Our standard shipping methods are the U.S. Postal Service and FedEx.
What is your return policy?
Your satisfaction is always guaranteed. If you’re not completely delighted with your purchase, you may return it within 30 days for a replacement or a full refund—no questions asked.
Miscellaneous
Does PCS Stamps & Coins accept suggestions for new products?
Yes! We’re always exploring new ideas to add to our collection, and customer suggestions play an important role in that process.
We welcome your feedback and product ideas—please email us anytime at service@pcscoins.com.
Do you sell items other than the stamps and coins featured on your web site?
If you can’t find a specific product, our Customer Service team will be happy to help. Please contact us or call us toll-free at 1-800-641-8026, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
Our collection is continually updated with new releases.
How can I be added to your mailing list?
The easiest way to start receiving our mailings is to make a purchase.
If you’re not ready to order today, you can still email us anytime at service@pcscoins.com.
How do I modify receipts of future product offers?
You can update your marketing preferences anytime - simply click here. From there you can opt in or out of future product offers and newsletters.
Proposition 65
Proposition 65 is a “right to know” law that entitles California citizens to warnings for products containing chemicals known to cause cancer or reproductive harm. As part of our comprehensive product safety program, PCS Stamps & Coins is committed to full compliance with this law.
For more information about Proposition 65, visit the OEHHA website at: www.p65warnings.ca.gov.
Still need Help?
How do I contact Customer Service?
Email us or call our U.S. based Customer Service (Toll-Free) at 1-800-641-8026, Monday - Friday, 9:00 a.m. - 5:00 p.m. ET.